Sales & Refund Policy.
Effective Date: July 12, 2025
By purchasing any astrology services or digital products from Dust and Ruby LLC (“we,” “us,” or “our”), you acknowledge and agree to the following terms and conditions.
1. Pricing & Currency
All prices are listed in U.S. Dollars (USD), unless otherwise stated.
Prices are subject to change at any time without prior notice.
It is your responsibility to review pricing and these terms before completing your purchase.
2. Sales Are Final
Due to the custom, personalized, and/or digital nature of our offerings, all sales are final. We do not provide refunds, exchanges, or cancellations under any circumstances. This includes, but is not limited to:
Astrology readings
Astrocartography consultations
Digital reports and downloadable files
3. Booking & Rescheduling
Live or scheduled readings must be booked through our online scheduler (powered by Acuity Scheduling).
Appointments are confirmed only after full payment is received via Stripe.
You may request one (1) reschedule, provided that you notify us at least 24 hours in advance of your original appointment time.
Rescheduling is not guaranteed for no-shows or late cancellations. Additional reschedule requests beyond the first may be denied or incur an additional fee.
4. Chargebacks & Disputes
By completing your purchase, you agree to these terms and waive any right to chargebacks or payment disputes, except in cases of verified fraud.
5. Global Access & Compliance
Our services and digital products are available worldwide. It is your responsibility to ensure that accessing or using them complies with the laws of your country or region.
6. Support
For questions or support regarding your order, please contact us at hello@dustandruby.com. We’re happy to assist within the scope of these policies.